Hello,
There is a new ticketing tool available for SAP, called STA Ticket System. You can create error reports in SAP and send it as PDF, Word or email or send it to external issue tracking systems like Zendesk. All runtime information is included automatically!
More info here:
http://sta-technologies.com/products/ticket-system (http://sta-technologies.com/products/ticket-system)
See it on Youtube:
http://youtube.com/c/StatechnologiesKft (http://youtube.com/c/StatechnologiesKft)
Have a nice day!